Question 1

The license page is empty. Now I cannot purchase a license. What should I do?

Accepted Answer

he reason the webpage is empty, can be caused by not allowing for 'third-party cookies' in your browser settings. Please go to the settings page of your webbrowser and allow 'third-party cookies.
 
If you are using, Chrome:

If you are using Firefox:

Question 2

How do I open the Incognito window  in Chrome?

Accepted Answer

Open Chrome on your computer.
Click New Incognito window in the upper-right corner. A new window will open.
Make sure that the Incognito icon (see example below) is displayed in the top corner.

Question 3

How long does it take for my website membership to be approved?

Accepted Answer

The notification will be taken into consideration as soon as possible and can take up to two business days.

Question 4

Why is the membership request  assessed?

Accepted Answer

The reason is to ensure the integrity and reliability of the simulator.

Question 5

My membership has been approved. What now?

Accepted Answer

Go to the cases License page. Select the applicable license. If a license is purchased, you have direct access to the case. Then go to login page for cases and select your case and you can get started.
If your educational institution has paid the license, your application will be evaluated by the Auditgaming-team. Without a counter notification, you have access to the case within two working days. Then go to login page for cases and select your case and you can get started.

Question 6

I have ordered a license, but do not have access to the case yet. What now?"

Accepted Answer

If you have purchased the license yourself, please contact the AuditGaming  Helpdesk.
If your educational institution has fulfilled the license and you have chosen a ' EUR 0 ' license, your application will be reviewed by the AuditGaming team. Without further notice, access to the case is granted within two business days. Then try again.

Question 7

What is a ' EUR 0 ' license?

Accepted Answer

This is a licence whose costs are met by an educational institution. To gain access to a case with this license, the license request is first assessed. Access is granted only after approval of the license request by the AuditGaming team. This review can take up to two business days.

Question 8

Whenever I select the audit game , I go to the license screen. What now?"

Accepted Answer

You probably chose a ' EUR 0 ' license. The license fee for this license is fulfilled by your educational institution. Before access can be granted, your license request is first reviewed by the AuditGaming team. This review can take up to two business days. Until access is granted, you will always be returned to the license screen when you select the case.
 
If you have paid the license yourself, please contact the Helpdesk.

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